FAQs
Returns & Refunds
Where is my return?
Once we receive your return, please allow [Number] business days for processing.
You'll receive an email confirmation. If you haven't heard from us after [Number]
days, email us at [Email Address] with your order number and tracking details.
What is your return policy?
We accept returns within [Number] days of purchase. Items must be unused and in
their original packaging. [Link to Full Returns Policy]
How do I start a return?
Visit our online returns portal: [Link]. Follow the steps to generate a return label.
Do I have to pay for return shipping?
Please see our full return policy for details on return shipping costs. [Link to Full
Returns Policy]
When will I receive my refund?
Refunds are processed within [Number] business days of receiving your returned
item. You'll receive an email confirmation once your refund has been issued.
Exchanges & Faulty Items
Can I exchange an item?
Yes, we offer exchanges for size or colour, subject to availability. [Link to Exchange
Policy]
My item is damaged/faulty. What should I do?
Email us at [Email Address] with photos of the damage and your order number.
We'll assist you with a replacement or refund.
What if my item is faulty after being used?
Please contact our customer service at [Email Address] with your order number and
photos of the fault. We will assess each issue on a case-by-case basis.
Sizing & Product Information
How do I find the right size?
Refer to our size guide on each product page for detailed measurements.
How do I care for my [Product Type]?
Care instructions are on the product's care label and in the product description.
Are your products ethically sourced?
We are committed to ethical sourcing and responsible manufacturing.
Account & Orders
How do I create an account?
Click "Create Account" on our website and follow the instructions.
How do I change my account information?
Log in to your account and go to "Account Settings."
Can I cancel my order?
Contact customer service as soon as possible. We'll do our best to cancel it if it
hasn't shipped.
What payment methods do you accept?
We accept [List Payment Methods].
General Inquiries
How do I contact customer service?
Email us at [Email Address] or call us at [Phone Number]. Our hours are [Hours of
Operation].
Do you have a physical store?
[Answer regarding physical store location.]
How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media: [Social Media Links].