Lost or Stolen Packages

Nyx Loungewear & Co: Lost or Stolen Packages

Didn’t get your Nyx?

* Check your tracking: Look for updates on your package’s location.
* Delivered but missing? If your tracking says “Delivered” but you can’t find it after 4 business days, contact us at [your email address].
* No tracking updates? If your tracking is stuck for over 5 business days, contact us at [your email address].
Important:
* We’re not responsible for mis-delivered or stolen packages, but we’ll do our best to help!
* File a claim with the carrier (Australia Post for domestic, [International Shipping Carrier] for international) if you think your package was misdelivered.
* Make sure you give us the right shipping address!
Questions? Reach out to us at [your email address]