Returns
Returns & Hygiene Policy
At NYX Loungewear & Co., we want you to shop with absolute confidence. Our policy allows for easy Store Credits or Cash Refunds within 14 days of receiving your order, while maintaining strict Australian health and hygiene standards for intimate apparel.
Hygiene Exclusions: Bodysuits & Shapewear
Due to strict Australian health regulations regarding intimate wear, all bodysuits, shapewear pieces, underwear, and intimate lounge bottoms are strictly Final Sale and cannot be returned for change-of-mind or size exchanges once opened or tried on. Please consult our size guides or contact us prior to ordering if you require sizing assistance.
Eligible Item Return Checklist
Applicable to eligible non-intimate loungewear styles (e.g., lounge tanks, tops, and outerwear):
- The item is completely unworn, unwashed, and in its original pristine condition.
- All original tags, security ribbons, and packaging remain intact and attached.
- The item has zero marks, stains, perfume scents, makeup, or spray tan residue.
- The item is not an intimate style (bodysuits, shapewear, underwear) or earrings.
- A valid receipt or proof of purchase is provided.
Store Credit Returns
Australian return shipping is FREE. Store credits are available for all eligible full-priced and sale returns (excluding Final Sale and Intimate items) within 14 days of delivery. Store credits are issued in AUD, valid for 12 months, and will be emailed to you within 5–7 business days after your return is received at our Perth hub.
Cash Refunds (Australia Only)
Cash refunds are available for eligible full-priced styles within 14 days of delivery. Australian return shipping for cash refunds is covered by a flat fee of $14.95 AUD, which is deducted from your total returned value.
Faulty Item Returns
In accordance with Australian Consumer Law, if you receive a faulty, damaged, or incorrect item, please notify us immediately at nyxloungewear@gmail.com with a description and clear photo evidence of the fault. Once assessed by our team, we will provide a complimentary return label and a full refund or replacement.
Final Sale & Promotional Items
Styles marked 'Final Sale' or purchased during promotional clearance sales are last-chance items and will not be restocked. These products, along with opened intimate shapewear and bodysuits, are not eligible for return unless confirmed faulty by our team.
Still need help?
Contact our concierge team: nyxloungewear@gmail.com